Frequently Asked Questions

Pre-orders that are purchased along with an in-stock style will be shipped separately so you receive your in-stock style/s straight away. Pre-order styles will be processed like a normal FAITHFULL order but will be shipped at a later date specified on the individual product page.

Unfortunately, we are not able to change or cancel your order once it is placed. Please choose items carefully and ensure all shipping information is full and correct before placing your order. Please reach out to our customer support team shop@faithfullthebrand.com to assist with any further questions.

Yes, you may return an item you preordered with FAITHFULL. Please ensure your item/s are eligible to be returned and meet our conditions of return. Items must be returned in their original condition, with all original tags and hygiene stickers still attached and within 14 days from the delivery date.