FAQs Returns

What is your returns policy?

Please ensure your item/s are eligible to be returned and meet our conditions of return. Items must be returned in their original condition, with all original tags and hygiene stickers still attached and within 14 days of the delivery date. Items purchased as ‘final sale’ cannot be returned. Read our full returns policy.

How do I submit a return request?

To return your item/s, please read our returns policy to check your item/s are eligible for a return. If your item/s meet the conditions of return, you can submit a returns request via our online returns portal.

Do you offer pre-paid returns?

No, FAITHFULL currently does not offer prepaid return labels.

When will my return be processed?

Returns may take up to 3 to 5 business days from the date of delivery to be assessed and processed by us. Once your return or refund has been processed, you will receive a notification via email.

When will I receive my refund?

If your returned item/s are eligible for a refund, please allow up to 7 to 10 business days from the date of delivery for the returned item/s to be assessed and processed by us. Refunds will be processed via the original payment method used to place the order. Depending on your payment method and financial institution, please allow up to 10 business days for the refunded amount to be reflected at your end. We recommend checking with your payment provider for more information on their current processing times.

Can I exchange an item?

We currently do not offer exchanges through our website and instead encourage you to return a full priced item for refund and place a new order for your desired item.

Can I return a sale item?

Sales items that are marked down and not purchased as ‘FINAL SALE’ can be returned for a refund or store credit.

Items marked as ‘FINAL SALE’ cannot be returned and are not eligible for refund, store credit or exchange, unless the items are deemed faulty.

Please see our full returns policy for more information.

Can I return an item purchased using a discount code?

Items purchased using a promotional discount code (including our first order welcome offer) are eligible to be returned for a refund or store credit equal to the returned item’s value, unless the item was purchased as final sale.

Can I return an item purchased from a stockist?

We do not accept returns for items purchased through one of our stockists. Please contact the retailer directly or visit their website for their full returns policy.

Frequently Asked Questions